PPM & PMO Software Solutions Customer Support

PowerSteering Software offers a depth and breadth of support services that other on-demand software providers just can't match.

The experience and commitment of our PMP-certified consultants, dedicated account professionals and hosting experts is backed by a rock-solid support infrastructure. The result? Guaranteed customer success.

And no matter where your organization's offices are located, we're here to support you. In fact, over half of our customer implementations are global in nature.

Multi-Tiered Support Options

PowerSteering is designed for outstanding ease of use. But if you do happen to run into trouble, you can count on our responsive and knowledgeable support team to quickly resolve any problem.

Designated account manager: This individual is personally responsible for your success.

Help desk support: Choose from two levels, depending on your support needs:

• Level 1: Phone and email support for all users.
• Level 2: Phone and email support for all named administrators.

Phone support: Available 24/7/365.

Self-service help desk portal: Provides 24/7/365 Web-based customer support.

• Access support documentation.
• Submit issues and get their real-time status any time.
• An automatic escalation protocol ensures your issue may go up to the CEO if warranted.

Community: This online forum allows members of our community to share and discuss best practices, support tips, training materials, custom reports and anything else related to PowerSteering. Participants also benefit from the opportunity to network with peers.

Program management services: By outsourcing the oversight of your PowerSteering application, you can focus on the business goals of your deployment rather than day-to-day support issues. These services also can help your business to:

• Benefit from a governance process.
• Leverage best practices to facilitate continuous improvement in your deployment.
• Increase productivity while reducing costs.
• Increase effectiveness of key roles.
• Improve user adoption.
• Offload overburdened internal IT resources.